AD Communications Interpreting has been providing video online interpreting service since 2012. AD Communications now provides interpreting services through SignLive, a leading UK supplier of Video on line interpreting service.

SignLive is a state-of-the-art, video online interpreting service that provides registered and qualified sign language interpreters at the touch of a button. With no need for specialist equipment, this remote service offers a cost-effective option.

There are two different services that can be offered through SignLive

SignLive VRI example

Video Remote Interpreting (VRI) – enables a hearing person and Deaf person, in the same location, to communicate with each other through a remote interpreter (in another location) via a video call.

An application of this service is when a Deaf patient attends an emergency healthcare appointment where there is no pre-arranged face-to-face interpreter present. A video-call to a remote interpreter can enable effective communication between the Deaf patient and the clinician/professional so that assessment, diagnosis and treatment can be implemented without delay.

It offers an immediate solution to an emergency or short notice requirement for an interpreter. This service complements, but does not replace, our face-to-face BSL/English interpreting service.

Video Remote Interpreting can be used in the following domains:

  • Health
  • Social care
  • Primary, secondary, further and higher education
  • Employment and training
  • Customer service centres in public and or private sectors
  • Customer service centres in corporate, retail, travel and banking businesses
  • Fire, ambulance and police emergency situations

SignLive VRS example

Video Relay Service (VRS) – enables a Deaf person with a tablet/computer/mobile phone to call a hearing person with a telephone via a remote interpreter. The service also enables a hearing person with a telephone to call a Deaf person with a tablet/computer/mobile phone via a remote interpreter.

The Video Relay Service can be used in the following domains:

  • Family
  • Friends
  • Colleagues
  • Work
  • Bank
  • Retail
  • Travel
  • Corporate Businesses
  • Health
  • Emergency

(Above graphics produced by kind permission from www.signlive.co.uk)